Privacy Policy
Last Updated: 28 November 2025. We are committed to protecting your personal data and being transparent about how it is used in the Mealar platform.
Information We Collect
We collect the personal and usage information needed to deliver your meals and manage your subscription.
- Personal Information: name, mobile number, email, delivery addresses, billing/UPI/payment references.
- Device & Usage Information: IP address, device type, OS version, app version, cookies, session identifiers, and diagnostics.
- Transaction Information: meal orders, subscription details, payment status, invoices, receipts.
- Location Information: collected with your permission to ensure delivery accuracy.
How We Use Your Information
- Create and manage user accounts.
- Process and deliver meal subscriptions.
- Provide order updates and essential notifications.
- Improve platform functionality and user experience.
- Offer customer support and respond to requests.
- Prevent fraud, abuse, and security risks.
- Comply with legal obligations (FSSAI, taxation, DPDP Act, etc.).
We do not sell personal data.
How We Share Your Information
- Service Partners: delivery providers, payment gateways (e.g., Razorpay, HDFC), cloud hosting, analytics tools, and customer support platforms.
- Legal & Compliance: when required by law, regulation, or government authority, or to address fraud or security threats.
- Business Transfers: in the event of a merger, acquisition, or restructuring, with confidentiality obligations in place.
Security & Data Retention
We implement reasonable technical and administrative safeguards, including HTTPS encryption, secure authentication, access controls, and PCI-DSS compliant payment processing.
We retain information while your account is active and as required for legal, financial, or operational purposes (for example, invoice retention requirements).
Your Rights
Under applicable Indian law (including the DPDP Act), you may request access, correction, deletion, or export of your personal data, withdraw consent, and ask for details about how your information is processed.
Contact us at support@mealar.in to exercise your rights. Verification may be required.
Cookies & Tracking
We use cookies and similar technologies to maintain sessions, personalize your experience, analyze usage, and improve platform performance. You can disable cookies via device settings, but some features may not work properly.
Third-Party Links
Our platform may include links to third-party websites or services. We are not responsible for their privacy practices, content, or security.
Updates
We may update this policy periodically. The revised version will include a new “Last Updated” date. Your continued use of the platform constitutes acceptance of these changes.